Privacy Policy

Last updated: November 26, 2024

This Privacy Policy describes how our store (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, you should not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will post the updated version on the Site and revise the “Last updated” date.

Your continued use of the Services after changes are posted constitutes acceptance of those changes.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from different sources depending on how you interact with us. We use this information to operate the store, process orders, communicate with you, improve the Services, enforce our terms, and comply with legal obligations.

Personal Information We Collect

Information We Collect Directly from You

Information you submit through the Services may include:

• Contact details (name, address, phone number, email)

• Order details (billing and shipping address, order history, confirmations)

• Account information (username, password, security data)

• Customer support communications

• Any other information you choose to provide

Providing certain data may be necessary to use specific features.

Information We Collect Automatically (Usage Data)

We may automatically collect information about your interaction with the Services using cookies and similar technologies, including:

• IP address

• Device and browser data

• Pages visited and interactions

• Network and connection data

Information We Obtain from Third Parties

We may receive information from third parties such as:

• E-commerce platform providers (such as Shopify)

• Payment processors (who process payment data securely)

• Analytics providers

• Marketing and advertising partners

• Fulfillment and logistics partners

All such information is handled according to this Privacy Policy.

How We Use Personal Information

We use personal information to:

• Process payments and fulfill orders

• Ship products and manage returns and exchanges

• Provide customer support

• Send transactional communications

• Improve and optimize Services

• Detect and prevent fraud or abuse

• Send marketing communications where permitted

You may unsubscribe from marketing communications at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Site, remember preferences, run analytics, and support advertising.

You can configure your browser to reject cookies, but some features may not function correctly. We recognize Global Privacy Control (GPC) signals where technically feasible as an opt-out for targeted advertising.

How We Disclose Personal Information

We may disclose personal information:

• To service providers (hosting, payments, analytics, shipping, support)

• To business and marketing partners

• Within our corporate group and affiliates

• When required by law or legal process

• To enforce terms and protect rights

• In connection with mergers or business transfers

We do not use or disclose sensitive personal information for profiling without consent.

Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy or security practices. You should review their policies separately.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal data from minors. If you believe a child has provided personal information, contact us to request deletion.

Security and Retention

No security system is perfect, but we apply reasonable safeguards. We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your jurisdiction, you may have rights including:

• Access to your data

• Correction of inaccurate data

• Deletion of data

• Data portability

• Restriction of processing

• Withdrawal of consent

• Appeal of denied requests

We may verify identity before processing requests. We will not discriminate against you for exercising your rights.

International Data Transfers

Your information may be processed outside your country. Where required, we rely on recognized legal safeguards for international transfers.

Complaints

If you have complaints about how we process personal data, you may contact us. You may also have the right to lodge a complaint with your local data protection authority.

Contact Information

For privacy questions or rights requests, contact:

Email: support@hizoo.co
Phone: +1 916-462-4118

By using the Services, you acknowledge this Privacy Policy.